ASOS.com

[beeandthecity]

Any new codes for Europe?

 

[myown]

there is a coat/jacket sale today. but no "asos" jackets/coats

 

[barbaraaa]

Can any of you tell me about their shoe sizing? Are their true to size?

 

[Jinadaze]

I am between EU 38 and 39 and UK 6 always fits.

 

[Belle Princesse]

Can any of you tell me about their shoe sizing? Are their true to size?

Yes.

 

[AtticusFinch]

That happened to me and when I contacted them they claimed I had never sent an item to be returned to them in the first place! I had to deal with some very rude customer support staff over email when I inquired about my return who basically dismissed me.
I ended up writing a letter to their customer relations office and the head of customer relations replied to me with an apology for the customer service I received and who finally processed my return. They also passed on the email history to the company management team to be used in a review of their returns/customer service.

Despite all that though I have ordered from them since

Do you think they actually received your items (as opposed to being lost in the mail) or refunded you just because you complained?

Edit - I sent a refund recently and the tracking was never updated so I had no proof it had even been sent. Luckily they confirmed receipt.

 

[AtticusFinch]

I am never shopping at Asos again. The customer service is atrocious and when they do finally deign to reply it is so rude.

 

[diesanni]

I am never shopping at Asos again. The customer service is atrocious and when they do finally deign to reply it is so rude.

Wow, seriously? I've never ever had a bad experience with their customer service. They may not be very quick when it comes to answering emails but apart from that I found them to be very helpful and especially generous when it comes to refunding lost orders or missing items.

 

[inspireme]

Wow, seriously? I've never ever had a bad experience with their customer service. They may not be very quick when it comes to answering emails but apart from that I found them to be very helpful and especially generous when it comes to refunding lost orders or missing items.

me too!

 

[rougevalentino]

Do you think they actually received your items (as opposed to being lost in the mail) or refunded you just because you complained?

Edit - I sent a refund recently and the tracking was never updated so I had no proof it had even been sent. Luckily they confirmed receipt.

They definitely received them because I had two items in the returns package and they only refunded one of them I don't think they would of refunded it if I hadn't wrote a long letter of complaint.

 

[myown]

does anyone own these? (347842)

(asos.com)
i really like them and would get them, but it seems like the model isn´t even able to walk them...

 

[t0rrid]

Dropping in with some advice for Canadian shoppers - always check out in GBP/Pounds Sterling when your payment method is paypal. Paypal's conversion rate (nearly) always falls below the converted USD/CAD dollar amount ASOS calculates in your shopping cart.

 

[myown]

same for €. I always shop in GBP

 

[emailme.]

Thanks for that advice! Wish I knew about it sooner.

 

[barbaraaa]

same for €. I always shop in GBP

Yes, I do the same! It's usually not a lot of money, but you do indeed save a couple of € like that.

 

[emailme.]

The conversion saved me 13% which is a considerable amount.

 

[Ithillien]

Bought the below in the sale, pretty happy with it as I can wear it as a dress with leggings so it's good for days you're in a rush.

My photo.

 

[beeandthecity]

Does anyone know when the Asos Summer Sale is going to start? I have a few items saved but i am waiting for the sale ink: